Refund policy

Return and Refund Policy

Last updated: July 23, 2026

At Sensual Delight Aromas, every product is carefully handcrafted, inspected, and packaged before shipment. Our decorated candles are original, one-of-a-kind creations. No two candles are duplicated, and an identical replacement cannot be produced.

All Sales Are Final

Due to the handcrafted, decorative, and personal-use nature of our products, all sales are considered final except when an order:

  • Arrives damaged during shipping
  • Arrives defective
  • Contains the wrong product
  • Is missing an item
  • Is materially different from the product ordered

We do not accept returns or provide refunds based on fragrance preference, personal preference, or after a product has been opened or used.

Nothing in this policy limits any rights provided under applicable law or the mandatory policies of Shopify, TikTok Shop, or another marketplace through which the order was placed.

One-of-a-Kind Candles

Each Sensual Delight Aromas decorated candle is individually designed and created as a one-of-a-kind work of functional art.

Because our candles are not duplicated:

  • An identical candle cannot be recreated or replaced.
  • Decorative placement, embellishments, and artistic details are unique to each candle.
  • A damaged one-of-a-kind candle will generally be resolved through a refund rather than an identical replacement.
  • A different available candle may be offered only when the customer chooses that option.

Purchasing a one-of-a-kind candle means purchasing the specific candle shown or described in the product listing.

Minor handcrafted variations in wax texture, wax color, decorative placement, or finishing are part of the handmade character of the product and are not considered defects.

Candles That Have Been Used

Candles are not eligible for return or refund after they have been:

  • Lit or burned
  • Placed beneath a candle warmer
  • Melted or partially melted
  • Scraped, cut, altered, or modified
  • Damaged through handling
  • Separated from their original decorative pieces, lid, packaging, or accessories

This limitation does not apply when a customer received a product that was already damaged, defective, or incorrect upon delivery.

Sprays, Wax Melts, and Scented Products

For sanitation, safety, and quality-control reasons, the following products cannot be returned after they have been opened or used:

  • Air and Linen Spritz
  • Toilet Spritz
  • Wax melts
  • Other sealed fragrance products

Fragrance is subjective, and individual scent preferences vary. A fragrance that does not match a customer’s personal preference is not considered defective.

A refund may still be issued when a product arrives leaking, broken, defective, incorrect, or otherwise damaged during shipping.

Shipping and Carrier Damage

If your order arrives damaged because of shipping or carrier handling, please contact us promptly.

Whenever possible, report shipping damage within 48 hours of delivery. This allows us to document the damage and address the matter with the shipping carrier as quickly as possible.

Please provide:

  • Your full name
  • Your order number
  • A description of the damage
  • Clear photographs or video of the damaged product
  • Photographs of the exterior shipping box
  • Photographs of the interior packaging
  • A photograph of the shipping label

Please keep the damaged product, shipping box, and all packaging materials until the claim has been reviewed. The carrier may require photographs or inspection of the original packaging.

Once carrier-related damage has been verified, the normal resolution will be a refund to the original payment method.

Because our candles are one-of-a-kind, an identical replacement will not be available. When another original candle is available, the customer may choose to purchase or select that candle instead, subject to availability and mutual agreement.

Incorrect, Missing, or Defective Products

Please inspect your order promptly after delivery.

Contact us if:

  • You received the wrong product
  • An item is missing
  • The product arrived defective
  • The product is materially different from the item ordered

We will review the order information and any supporting photographs. When the claim is approved, we will provide an appropriate resolution, which may include:

  • A refund to the original payment method
  • Shipment of a missing standard product
  • Replacement of a non-unique product, when available
  • Another resolution accepted by the customer

One-of-a-kind candles cannot be replaced with an identical candle.

Refund Processing

Approved refunds will be returned to the original payment method used for the purchase.

After a refund is issued, the customer’s bank, credit-card company, Shopify, TikTok Shop, or payment provider may require additional time to post the funds to the account.

Original shipping charges may also be refunded when the entire order arrived damaged, defective, incorrect, or unusable because of an error by Sensual Delight Aromas or the shipping carrier.

Unauthorized Returns

Do not mail a product back without receiving return instructions.

Packages returned without authorization may not be accepted or refunded. In many carrier-damage cases, returning the damaged product may not be necessary. We will provide instructions after reviewing the claim.

Custom and Personalized Products

Custom and personalized products are created specifically for the purchaser and are final sale.

A custom product may qualify for a refund when it arrives:

  • Damaged during shipping
  • Defective
  • Incorrect
  • Materially different from the approved order specifications

An identical replacement may not be possible when the custom product contains one-of-a-kind artistic or decorative elements.

Order Cancellations

Cancellation requests must be submitted before an order enters production, preparation, packaging, or fulfillment.

Once an order has been created, prepared, packaged, or shipped, it cannot be canceled.

TikTok Shop Purchases

Orders placed through TikTok Shop must be managed through the customer’s TikTok Shop order page.

TikTok Shop may establish its own:

  • Return and refund periods
  • Customer-protection requirements
  • Claim procedures
  • Shipping instructions
  • Evidence requirements
  • Seller-response deadlines

When a mandatory TikTok Shop policy conflicts with this store policy, the TikTok Shop policy will apply to the TikTok Shop order.

Customers should not independently mail a TikTok Shop order back to Sensual Delight Aromas. All TikTok Shop return or refund instructions must be followed through the TikTok platform.

Shopify Website Purchases

For an order placed directly through our Shopify website, contact Sensual Delight Aromas through the website contact form or reply to your order-confirmation email.

Please include:

  • Your name
  • Your order number
  • The product involved
  • A description of the issue
  • Supporting photographs, when applicable

Fraudulent or Abusive Claims

Sensual Delight Aromas reserves the right to deny claims involving suspected fraud, product substitution, unauthorized alterations, customer-caused damage, missing decorative components, false damage reports, or other misuse of this policy, subject to applicable law and marketplace requirements.

Contact Us

For questions regarding an order or this policy, contact us through:

Sensual Delight Aromas
sensualdelightaromas.com

Please include your order number in all order-related correspondence.