Shipping policy

Shipping Policy

Last updated: July 23, 2026

Thank you for shopping with Sensual Delight Aromas. Each order is carefully inspected and packaged to help protect our handcrafted products and one-of-a-kind candle artistry during shipment.

Shipping Locations

Sensual Delight Aromas currently ships within the 50 United States only.

We do not currently ship internationally or to United States territories.

Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday and exclude weekends and federal holidays.

Processing time is separate from the time required for the shipping carrier to deliver the package. During holidays, promotional periods, severe weather, or unusually high order volume, additional processing time may be required.

Shipping Carrier

Orders are shipped through the United States Postal Service (USPS).

The available USPS shipping service, cost, and estimated delivery timeframe will be displayed during checkout when applicable.

Delivery dates provided by USPS or displayed during checkout are estimates and are not guaranteed by Sensual Delight Aromas.

Shipping Charges

Shipping charges are calculated and displayed during checkout based on factors such as:

  • The delivery address
  • Package weight and dimensions
  • The USPS shipping service selected
  • The products included in the order

Any available free-shipping promotion will be clearly stated on our website or applied during checkout.

Order Tracking

Once an order has shipped, the customer will receive a shipment-confirmation notification containing the USPS tracking information.

Please allow time for USPS to scan and update the tracking record after the shipping label has been created.

A shipping-label notification does not necessarily mean that the package has already entered the USPS delivery system. Tracking activity will begin after the package has been accepted and scanned by USPS.

Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting an order, please verify:

  • The recipient’s full name
  • Street address
  • Apartment, suite, or unit number
  • City, state, and ZIP Code

Please contact Sensual Delight Aromas immediately if an address correction is needed.

We will make reasonable efforts to correct an address before shipment, but an address cannot be changed after the package has been transferred to USPS.

Sensual Delight Aromas is not responsible for delivery delays, failed deliveries, or lost packages caused by an incomplete or incorrect address provided by the customer.

Returned or Undeliverable Packages

If USPS returns a package because the address was incomplete, incorrect, refused, unclaimed, or otherwise undeliverable, we will contact the customer after the package is returned to us.

The customer may be responsible for the additional shipping cost required to resend the order when the delivery failure resulted from an incorrect or incomplete address provided during checkout.

If a refund is requested instead of reshipment, the original shipping charge may be deducted from the refund unless the delivery problem resulted from an error by Sensual Delight Aromas.

Shipping Delays

After a package has been accepted by USPS, its transportation and delivery are managed by the carrier.

Delivery may be delayed because of circumstances beyond our control, including:

  • Severe weather
  • Natural disasters
  • Federal holidays
  • Seasonal mail volume
  • Transportation interruptions
  • USPS operational delays
  • Incorrect or incomplete delivery information

Sensual Delight Aromas cannot guarantee a particular delivery date. However, we will provide available tracking information and reasonably assist customers with USPS delivery concerns.

Packages Marked Delivered but Not Received

If USPS tracking shows that a package was delivered but it cannot be located, please:

  1. Confirm that the shipping address on the order is correct.
  2. Check around the delivery location, mailbox, porch, garage, or other secure areas.
  3. Ask household members, neighbors, building staff, or property management whether they accepted the package.
  4. Allow one additional business day, as USPS packages are occasionally scanned as delivered shortly before their actual arrival.
  5. Contact the local USPS office and provide the tracking number.

Please contact Sensual Delight Aromas if the package remains missing. We will provide reasonable assistance with the carrier inquiry, but USPS may require the recipient to complete or participate in a missing-mail investigation.

Lost Packages

A package may be considered lost when USPS confirms that it cannot be located or delivered.

Please contact Sensual Delight Aromas with your order number and tracking information if a shipment appears to be lost.

We will review the tracking history and, when appropriate, submit or assist with a USPS inquiry or claim. Refunds for confirmed lost packages will be handled according to the circumstances of the order, applicable carrier procedures, and any governing marketplace requirements.

Products Damaged During Shipping

Please inspect your order promptly after delivery.

If a product is damaged, broken, leaking, melted, or otherwise harmed during transportation, please contact Sensual Delight Aromas as soon as possible. Whenever possible, carrier damage should be reported within 48 hours after delivery so that the condition of the package can be properly documented.

Please provide:

  • Your full name
  • Your order number
  • Clear photographs or video of the damaged product
  • Photographs of the exterior shipping box
  • Photographs of the interior packaging
  • A photograph of the USPS shipping label
  • A brief description of the damage

Please retain the damaged product, shipping box, and all packaging materials until the claim has been reviewed. USPS may require photographs, documentation, or inspection of the original packaging.

Once shipping damage has been verified, the normal resolution will be a refund to the original payment method.

One-of-a-Kind Candles

Our decorated candles are individually handcrafted, one-of-a-kind creations. No two candles are duplicated, and an identical replacement cannot be produced.

If a one-of-a-kind candle is lost or damaged during shipping, the normal resolution will be a refund rather than an identical replacement.

Another original candle may be offered only when:

  • A suitable candle is currently available
  • The customer chooses that option
  • Both the customer and Sensual Delight Aromas agree to the substitution

An alternate candle will never be represented as an exact duplicate or replacement of the original artwork.

Heat-Sensitive Products

Candles, wax melts, and certain fragrance products may be affected by extreme temperatures.

We carefully package our products for transportation, but customers should monitor tracking information and retrieve packages promptly after delivery. Packages should not be left for extended periods in direct sunlight, hot mailboxes, vehicles, porches, or other areas exposed to extreme temperatures.

Damage that clearly occurred during carrier transportation should be reported through the damaged-shipment process described in this policy.

Multiple Packages

Larger orders or orders containing different product types may occasionally be shipped in more than one package.

When an order is divided into multiple shipments, separate tracking information may be provided for each package.

TikTok Shop Orders

Orders placed through TikTok Shop must be tracked, reported, or disputed through the customer’s TikTok Shop order page when required by TikTok.

TikTok Shop may establish its own:

  • Shipping and handling requirements
  • Delivery timeframes
  • Tracking requirements
  • Lost-package procedures
  • Damage-reporting procedures
  • Refund requirements
  • Seller-response deadlines

If a mandatory TikTok Shop shipping or customer-protection policy conflicts with this policy, the applicable TikTok Shop policy will control for that order.

Shopify Website Orders

For shipping questions concerning an order placed directly through our Shopify website, contact Sensual Delight Aromas through the website contact form or reply to your order-confirmation email.

Please include your name and order number so that we can locate the shipment.

Contact Us

For questions regarding shipping or delivery, contact:

Sensual Delight Aromas
sensualdelightaromas.com

Please include your order number in all order-related correspondence.